Revenues & Benefits
Our experienced Revenues and Benefits Department collect and recover a combined £198million in Council Tax and Business Rates each year on behalf of our local authority client councils. We serve a caseload of 10,500 claimants on housing benefit, and 19,000 on Council Tax Support. The service extends to the recovery of a further £16 million in respect of sundry debt and Housing Benefit overpayment.
They are focused on delivering high quality professional services and achieve this through an end-to-end service model and detailed performance monitoring and management. Maximising revenue, and minimising loss and avoidance is a primary objective, and they operate pro-actively through a range of activity including interventions, fraud investigation, review and visiting programmes.
An attention to detail and accuracy has ensured our client councils achieved the highest level of government subsidy, and our customers are supported with processing times that are in line with or better than national and East Midland averages.
A number of the department are professionally qualified members of the Institute of Revenues, Rating and Valuation (IRRV), and our investment in ongoing learning and development ensures a highly knowledgeable and experienced workforce, which in turn ensures quality and compliance.