Customer Contact Advisor (Benefits Specialism)

Salary: £19,136 starting salary (Grade 4 - £19,136 - £22,380)
Hours: 37 per week
Location: Manby or Spalding
Contract: Permanent
Holidays: 25 days plus bank holidays
Pension: Local Government CARE Pension Scheme - 19.9% employer contribution rate


This is an exciting opportunity for a highly motivated individual to join our Customer Contact team and make a difference to how customers interact with their local authority, working within Public Sector Partnership Services LTD.

Benefit Specialism

  • Answer all nature of general enquiries, including providing accurate advice and guidance to customers for all claim types, fully explain entitlement, overpayments calculations and appeal rights

  • Support new customers through claim process, ensuring precise supporting evidence provided

  • Maintain and promote fraud and error awareness

  • Accurately process relevant cases over the phone in line with service guidance

Essential Requirements:  Must have previous working experience of Housing Benefit and Council Tax Support legislation. Suitable applicants will have a good standard of education with Grade C or above in Maths, English & ICT: Excellent communication skills and experience of working in a customer environment. Own transport and a full driving license is essential. Successful applicants must be able to work using their initiative, be empowered to make decisions and be flexible and adaptable to service requirements and change.

Employee benefits:

  • annual leave purchase scheme;
  • flexible working opportunities;
  • funded training & development;
  • payment of professional subscriptions;
  • Sodexo discount scheme;
  • Microsoft 365 30% discount for personal use;
  • Employee Assistance Program; and
  • Local Government Pension Scheme with annual employer contribution of  19.9% 

PSPS is focused on Service Delivery, Transformation, Engagement, People and Performance.

PSPS has a range of policies that have been specifically developed to support our people in achieving a positive work-life balance.

PSPS are proud to be a Family Friendly Employer and Disability Confident.

Further information about this exciting opportunity is available on the job description, below.

For an informal discussion about the role, please contact Melissa Lawton (01775 764809), or Louise Crew (01507 613270) 

To apply: please email your completed application form to

Closing date: Friday 6 November 2020 at 5pm
Interview date: w/c 16 November 2020

Please note, PSPSL reserve the right to change these dates dependant on volume of applications