Amie is the Head of Customer Contact, responsible for the strategic and operational delivery customer contact services for our Client Council's, which includes Front-Facing services, telephony, Reception Services, Customer Access Points, online contact and postal services.
Amie has worked for the company since its formation in 2010 after many years of building her career within local authority driving change. Working closely with both Client Council's and strives for the highest levels of performance standards, ensuring delivery of services to meet the requirements of both the customer and client, circa ½ million contacts per year. Amie leads a large agile service that is evolving through digital, self-serve and transformational requirements to ensure that all customer needs are met.
Office telephone number: 01507 613321